About Us

Beyond Fulfilment is a fast-scaling 3PL provider offering flexible, data-driven warehousing and fulfilment services for some of the most innovative eCommerce and D2C brands. From automated warehousing to tech-powered inventory and shipping solutions, we go beyond standard logistics to deliver scalable, tailored support for high-growth businesses.

As we continue our rapid growth, we are looking for a commercially minded and operationally strong Warehouse Operations Manager to join our team. You’ll be responsible for running the day-to-day warehouse operation, managing client SLAs, leading teams, and driving a culture of continuous improvement.

Role Overview

This role is ideal for an experienced logistics professional with a strong understanding of warehouse operations, 3PL relationships, warehouse systems (WMS), and performance reporting. You’ll work cross-functionally with internal teams and external partners to ensure operational excellence, client satisfaction, and efficient use of resources across the warehouse.

Key Responsibilities

Warehouse Operations

• Lead and oversee daily warehouse functions including inbound, outbound, putaway, replenishment, inventory control, and returns.
• Ensure all warehouse activities are completed in line with agreed SLAs, with a focus on accuracy, speed, and safety.
• Ensure compliance with all health & safety policies, industry standards, and internal SOPs.
• Manage peak season planning, shift structures, and workforce allocation to ensure operational readiness.

Team Management & Leadership

• Lead and develop warehouse supervisors and team leads across different shifts and departments.
• Support recruitment, onboarding, and ongoing training of warehouse staff to ensure high performance and retention.
• Create a positive and productive working environment with clear goals, recognition, and accountability.

3PL & Stakeholder Collaboration

• Serve as the key operational contact for third-party logistics (3PL) providers, driving service quality and accountability.
• Work closely with internal departments (Client Success, Inventory, Tech, and Commercial) to ensure smooth coordination and client delivery.
• Act as a point of escalation for operational queries or issues affecting client experience or delivery performance.

System Optimisation & WMS Oversight

• Utilise your strong understanding of Warehouse Management Systems (WMS) to optimise workflows and improve system adoption.
• Work with internal tech teams to configure, test, and continuously improve WMS performance and reporting functions.
• Ensure that all warehouse team members are trained effectively on WMS use, scanning, and system processes.

Project Management & Client Onboarding

• Lead operational setup for new client onboarding, including warehouse layout planning, packaging processes, SLAs, and reporting structures.
• Support project delivery for warehouse expansion, automation, or service diversification initiatives.
• Liaise with clients during onboarding and change management phases to ensure a seamless operational setup.

Performance Monitoring & Reporting

• Build and maintain clear KPI dashboards and reports across picking, packing, shipping, productivity, labour, and order accuracy.
• Monitor warehouse capacity, space utilisation, and cost per order metrics to inform planning and budgeting.
• Use data to identify underperformance and implement corrective actions to improve operational output and customer service.

Continuous Improvement

• Identify opportunities to optimise processes, reduce manual touchpoints, and improve productivity.
• Champion a culture of continuous improvement, with clear action plans and measurable outcomes.
• Drive cost-efficiency initiatives without compromising service or quality.

What We're Looking For

• Significant experience in warehouse operations management, ideally in a 3PL or high-volume fulfilment environment.
• Strong understanding of Warehouse Management Systems (WMS) and how they support operational efficiency.
• Proven track record in managing 3PL or multi-client warehouse operations.
• Highly proficient in analysing data and reporting on operational KPIs; advanced Excel or BI tool knowledge preferred.
• Strong project management capability – able to lead cross-functional initiatives and manage change effectively.
• Excellent communication skills and stakeholder management (both internal and external).
• Commercially minded with a focus on operational cost control and client service.

Desirable

• Experience in eCommerce, retail, FMCG, or D2C fulfilment environments.
• Familiarity with Lean, Six Sigma, or other operational improvement methodologies.
• Experience with ERP systems

What We Offer

• Competitive salary and performance-related bonus
• 25 days annual leave + bank holidays + your birthday off
• Flexible career development and progression opportunities
• Staff discounts and benefits across partner brands
• A high-impact role in a rapidly growing fulfilment business
• Supportive, fast-paced work environment with autonomy and ownership