About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly. 

The Role

As People & Culture Advisor, you're the person that keeps the team ticking helping us to focus on what matters – creating an incredible work environment that inspires our teams to do their best work.

The role is broad, busy, and hands-on with no two days the same. With a focus on process improvement, you’ll always be one step ahead, foreseeing things that need to be done and focusing on continuous improvement to ensure that our team add value, save time, and make things simple.

Whether you’re coaching managers to lead their teams in the right way, signposting employees or working on projects that improve our overall employee experience – there’s lots to do and plenty to learn.

Key Responsibilities

• As first point of contact for the People & Culture Team, you’ll provide day to day guidance, advising managers on policy and process, with a natural coaching style that puts people first.

• You will look after our HR systems which will include inputting People data, running reports, and exploring and navigating the system to ensure we are getting to best use from it possible.

• You’ll support our payroll team by providing starter, mover, and leaver information to them monthly to ensure we work effectively as teams.

• You’ll help to develop and deliver workshops that will inform, inspire, and upskill our people managers.

• As a generalist, you’ll be comfortable to turn your hand to support our wider services including talent attraction, comms & engagement, wellbeing, and learning & development.

• You’ll be responsible for all people admin processes from on-boarding to off-boarding and everything in between, constantly seeking to improve how we do things.

• Oversee the development roadmap of our people system and tools, working to enhance user experience and drive automation and process efficiencies.

• You’ll be able to advise on policies and processes and give advice where needed.

• Drive diligence across our areas of risk and compliance, putting in place audits, frameworks, and governance. You’ll maintain all records of employee-related data such as payroll, personal information, benefits and will ensure that all employment requirements are met.

• You’ll provide high quality data and reporting that will bring insight back to the team on people activity that is happening across the business.

• As the owner of our data, you will carry out audits to review our practices, policies, and processes.

• Identify opportunities to improve our people experience and propose solutions to improve inconsistent gaps.

• You’ll support the activation, rollout and embedding of people products (performance, reward & recognition etc).

What does good look like?

• Drive – you’ll be forward-thinking, proactive, and able to work autonomously, with lots of initiative, energy, and personal motivation.

• Attention to detail – you’ll pay attention to the detail, and you’ll care about getting things right the first time. You’ll are reliable and able to deliver to tight deadlines.

• Ownership – able to spot opportunities to simplify and improve processes to drive better results. You’ll be solution focused with a mindset to always, no matter what, offer a solution.

• Relentlessly and passionately customer focused – the desire to provide an impeccable service is important to you.

• Willingness to learn – you’ll actively seek out opportunity to extend your knowledge and expertise to enable you to grow and develop alongside the business.
    

About You

• Proven HR advisory and administration experience in a fast-paced, high-growth or progressive environment.

• Able to evidence hands-on experience in employee relations and people related legislation.

• Excellent relationship building and communication, with the ability to move between listening to, guiding and coaching others at all levels.

• Experience of end to end recruitment process, from supporting managers writing job descriptions, to conducting initial screening calls

• Clear, professional and influential, written and verbal communication skills.

• Adaptability is key, we want you to be able to evolve with the business and be a part of the creative ideas.

• Previous exposure to payroll and a general understanding of basic payroll principles and processes is desirable, but not essential.
  

What's on offer?

• Bi-annual bonus scheme

• 25 days of annual leave (plus bank holidays)

• Extra day off for your birthday

• Flexible working hours around core hours of 10-4

• Cycle to work scheme

• 40% staff discount across Club L and Lavish Alice products

• Healthcare Cashplan

• Free onsite gym

• Enhanced pension contribution

• Enhanced maternity and sick pay

• Free snacks, drinks & treats

• Social events