About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Club L London is excited to be growing the Customer Care team! We are looking for 2 Customer Care Advisors to join our growing team. 

Position 1 - Monday - Friday 9am - 5pm

Position 2 - Week 1 - Monday - Friday 10am - 6pm
                     Week 2 - Tuesday - Saturday 10am - 6pm

Roles and Responsibilities

· Providing customer support through email and instant messages

· Great communicator and listener

· Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated

· Provide excellent customer service with great attention to detail

· Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue

· Resolve customer inquiries efficiently and quickly

· Be confidant in following Club L procedures and making decisions

· Knowing company products and services to effectively communicate with customers and provide them with the correct resolution

What does good look like?

· This is an entry level role, however previous customer service experience is advantageous

· Ability to provide a positive customer experience

· Good English writing skills with good attention to grammar and sentence structure

· Ability to manage and handle customers via email and instant messaging

· Working knowledge of Shopify, Dixa, Zendesk or other Help Desk services would be beneficial

· Good communication and interpersonal skills

· Ability to work in a fast-paced environment

· Ability to work independently as well as being a great team player

What's on offer?

• Bi-annual bonus scheme

• 25 days' annual leave (plus bank holidays)
• Extra day off for your birthday
• Cycle to work scheme
• Enhanced pension contribution
• Enhanced maternity policy
• 40% staff discount
• Healthcare Cashplan
• Free onsite gym
• Social events
• Sick Pay