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Club L London career site
Tech · Manchester HQ · Hybrid

IT Support Technician

About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

Roles and Responsibilities

  • Provide first and second-line support for all IT-related issues, including hardware, software, and network problems.
  • Provide onboarding support for new starters.
  • Support the company’s Office 365 environment, including user account administration, troubleshooting, and maintenance.
  • Coordinate with the warehouse and factory teams to resolve IT issues and ensure smooth operations.
  • Monitor and maintain computer systems, servers, and networks to ensure optimal performance.
  • Install, configure, and upgrade hardware and software as required.
  • Document and track support requests using the company’s ticketing system, ensuring timely resolution and excellent customer service.
  • Provide support and training to end-users on various software applications and tools.

Requirements

  • 1-2 years proven experience as an IT Support Technician or in a similar role.
  • Strong knowledge of Office 365 administration and support.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.

Nice to have 

  • Experience with Shopify and third-party e-commerce solutions.
  • Experience supporting remote and off-site teams.
  • Knowledge of warehouse management systems and processes.
  • Understanding of ITIL framework and best practices.
  • Willingness to occasionally travel to the warehouse and factories as needed.

What's on offer?

  • Bi-annual bonus scheme
  • Extra day off for your birthday
  • Flexible working hours around core hours of 10-4
  • Cycle to work scheme
  • 40% staff discount across Club L and Lavish Alice products 
  • Healthcare Cashplan
  • Free onsite gym
  • Enhanced pension contribution
  • Enhanced maternity and sick pay 
  • Free snacks, drinks & treats
  • Social events
  • Machine choice (Mac or Windows) with dual screen setup
Department
Tech
Locations
Manchester HQ
Remote status
Hybrid
Employment type
Full-time

Current Opportunities

More jobs

Manchester HQ

Perks & Benefits

  • Benefit 1

    Flexible Working Hours and Early Finish Fridays

  • Benefit 2

    40% Staff Discount

  • Benefit 3

    Annual Bonus Scheme

Empowered People Empower People

Our employees are our greatest asset – each bringing unique and diverse skills with a collective ambition to drive the brand forward. Nurturing up-and-coming talent in a meritocratic environment that promotes collaboration, communication and curiosity, every natural entrepreneur has an opportunity to thrive no matter their level of experience in luxury fashion. As well as young talent, we’re proud to champion highly innovative and inspirational women, with 64% occupying leadership roles across marketing, creative, customer service and design sectors just to name a few. Our people-first approach is what makes a career at Club L London different and since the start, we’ve taken pride in our incredible teams who share our resilience, confidence and passion.

About Club L London

Founded in 2007 Club L was created with the vision of offering long-lasting luxury styles, trend-oriented collections with a twist and unique, statement designs that offer both exceptional quality and fit in an otherwise saturated market of fast-fashion and throw away goods. 

Accessible luxury through considered purchasing, limited edition collections that leave no wastage and responsible and ethical manufacturing are at the heart of the brand, world-renowned for its premium fabrications, inclusive sizing and affordable price points.

Founded in 2007
Co-workers 100
Tech · Manchester HQ · Hybrid

IT Support Technician

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