IT Support
About Us
Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.
From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.
The Role
Based at our Middlewich warehouse, the IT Support Technician will provide hands-on 1st and 2nd line IT support, ensuring the smooth running of warehouse systems, technology and day-to-day operations. The role will support Mintsoft WMS, AutoStore automation, site infrastructure and end-user devices, while managing service desk requests, IT assets and user access. Working closely with warehouse operations and the wider IT team, you will help maintain secure, reliable systems and deliver ongoing IT improvements, particularly during busy peak periods.
Key Responsibilities
Provide 1st and 2nd line IT support for Mintsoft WMS, warehouse peripherals and end-user devices.
Support with AutoStore super, carrying out robot recovery and system restarts in line with SOPs.
Support site networks, CCTV, door access and network monitoring activities.
Manage Freshservice tickets, meet SLAs, escalate P1 incidents and maintain knowledge base articles and SOPs.
Manage joiner, mover and leaver processes, including agency staff, and resolve provisioning issues across Zelt and Entra ID.
Maintain the IT asset register, deploy devices through Intune and Jamf, and manage procurement, lifecycle and disposal.
Support device patching, Cyber Essentials compliance, group IT projects and warehouse improvements.
About You
Experienced in 1st and 2nd line IT support, ideally within a warehouse, distribution or fast-paced operational environment.
Confident troubleshooting hardware, software, network connectivity and end-user issues.
Familiar with Microsoft Entra ID, Intune, Jamf and IT service management systems.
Organised and proactive, with the ability to prioritise incidents and work to agreed SLAs.
A strong communicator who takes ownership of issues and delivers a customer-focused service.
Able to work collaboratively with site operations and central IT teams, including providing additional support during peak periods.
Knowledge of WMS platforms, AutoStore, network infrastructure and Cyber Essentials would be an advantage.
What's on offer?
Annual bonus scheme
Bi-Annual Dress Allowance
25 days of annual leave (plus bank holidays)
Extra day off for your birthday
Flexible working hours around core hours of 10-4
Early Finish Fridays
Cycle to work scheme
40% staff discount across Club L and Lavish Alice products
Healthcare Cashplan
Free onsite gym
Enhanced pension contribution
Enhanced maternity and sick pay
Free snacks, drinks & treats
Social events
- Department
- Tech
- Location
- Distribution Centre
- Employment type
- Full-time
Distribution Centre
Perks & Benefits
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Benefit 1
Flexible Working Hours and Early Finish Fridays
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Benefit 2
40% Staff Discount across Club L and Lavish Alice products
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Benefit 3
Bi-Annual Bonus Scheme
Empowered People Empower People
Our employees are our greatest asset – each bringing unique and diverse skills with a collective ambition to drive the brand forward. Nurturing up-and-coming talent in a meritocratic environment that promotes collaboration, communication and curiosity, every natural entrepreneur has an opportunity to thrive no matter their level of experience in luxury fashion. As well as young talent, we’re proud to champion highly innovative and inspirational women, with 64% occupying leadership roles across marketing, creative, customer service and design sectors just to name a few. Our people-first approach is what makes a career at Club L London different and since the start, we’ve taken pride in our incredible teams who share our resilience, confidence and passion.
About Club L London
Founded in 2007 Club L was created with the vision of offering long-lasting luxury styles, trend-oriented collections with a twist and unique, statement designs that offer both exceptional quality and fit in an otherwise saturated market of fast-fashion and throw away goods.
Accessible luxury through considered purchasing, limited edition collections that leave no wastage and responsible and ethical manufacturing are at the heart of the brand, world-renowned for its premium fabrications, inclusive sizing and affordable price points.