About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.

A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Club L London is seeking a dedicated and experienced People and Culture Manager to join our team on an initial fixed-term basis (12 months) with scope to become permanent. As the People and Culture Manager, you will play a pivotal role in creating and maintaining a positive and inclusive work culture, fostering employee engagement, and supporting the development and well-being of our talented workforce.

Roles and Responsibilities

1. Culture Development: Lead initiatives to cultivate and maintain a positive and inclusive workplace culture that aligns with Club L London's values and mission.
2. Employee Engagement: Develop and implement strategies to enhance employee engagement, including employee surveys, recognition programs, and regular feedback mechanisms.
3. Talent Development & Succession: Work closely with managers to identify and nurture talent within the organisation, supporting career development, training, and mentorship programs and to work with department managers to build a robust succession plan. Training, coaching and mentoring line managers in people management.
4. Performance Management: Oversee performance appraisal processes, providing guidance to managers and employees to ensure fair and constructive performance feedback and goal setting.
5. Recruitment and Onboarding: Collaborate with the Talent Acquisition Manager to ensure a seamless onboarding experience for new hires, ensuring they are integrated into the company culture from day one.
6. Employee Relations: Address employee concerns, conflicts, and grievances professionally and confidentially, fostering a harmonious work environment.
7. Compliance: Ensure compliance with labour laws, regulations, and company policies, and make recommendations for policy improvements when necessary.
8. Diversity and Inclusion: Promote diversity and inclusion initiatives, working to create a workforce that reflects a variety of backgrounds and perspectives.
9. Benefits and Compensation: Oversee the administration of employee benefits and compensation programs, ensuring they remain competitive and align with industry standards.
10. HR Analytics: Utilise HR data and analytics to track key performance indicators, identify trends, and make data-driven recommendations for improvement.

What does good look like?

Some key measures include:

1. Positive Workplace Culture: create and maintain a positive, inclusive, and engaging workplace culture where employees feel valued, motivated, and connected to the company's mission and values.
2. High Employee Engagement: implementing strategies and initiatives that result in high levels of employee engagement. This includes regular feedback, recognition programs, and opportunities for employees to voice their opinions.
3. Talent Development: actively support talent development within the organisation, helping employees identify their career goals and providing them with the tools, resources, and opportunities to grow and advance within the company.
4. Effective Performance Management: facilitating effective performance management processes, ensuring that employees receive constructive feedback, have clear performance goals, and understand how their work contributes to the company's success.

In summary, someone who excels in creating a positive and inclusive workplace, fostering employee engagement and development, ensuring compliance, promoting diversity and inclusion, and utilising data to make informed decisions. They play a vital role in building a strong and cohesive organisational culture that supports the company's goals and objectives.

More about you

• Proven experience as an HR Manager or in a similar role
• Strong knowledge of HR best practices, employment laws, and regulations.
• Excellent interpersonal and communication skills.
• Strategic thinker with the ability to drive cultural change.
• Proficiency in HRIS software and Microsoft Office Suite.
• Strong problem-solving and conflict resolution skills.
• A commitment to fostering diversity and inclusion within the workplace.

What's on offer?

• Bi-annual bonus scheme
• 25 days of annual leave (plus bank holidays)
• Extra day off for your birthday
• Flexible working hours around core hours of 10-4
• 40% staff discount across Club L and Lavish Alice products
• Cycle to work scheme
• Healthcare Cashplan
• Free onsite gym
• Enhanced pension contribution
• Enhanced maternity and sick pay
• Free snacks, drinks & treats
• Social events